SOE has excellent customer service

[Kromel]

My first bad taste for SOE's bad Customer Service came with EQ1. Which didn't really matter anyways cause I quit EQ1 after a few months out of bordom.

However, the Customer Service in SWG and EQ2 have been a huge improvement over what I went through with EQ1.

My guess is that sine EQ1 was really their first big baby, they really couldn't handle that huge amount of customers. And this time through experience, they nailed it.

My only problem is that I wish they would get a bit more specific in what they are doing when the servers go down. Sure, I can handle a server that has gone down for 24 hours, but I want know know the specifics of that is being done. You know, to make me feel better personally. It would have been great to know that they were waiting for someone to fly in to help fix the issue. IMHO.