SOE Login Issues - 12-Dec-2006

[plaxidia]

Originally Posted by Madmoxi

I can log into the forums and there is a thread about this already from players, it's the eq2players and game that can't be logged into, the forums are fine so far.

Deleated cause someone answered it while I was typing LOL

[ramonsantana]

I can log in and everthing on game, but i can't get into the game. When i try to enter on my Fae it says i dont have EoF registered on my account. this sux.
I just hope they didn't fk^ my Fae.. OMg i'm going to be mad!

[Quinlan]

Posting because I do not want to be a coastal crab anymore.


Also I am able to ping the site eq2players.station.sony.com and get a response so traffic is flowing back and forth.


gm9

I would post again but i dont want to lose my mystail rat status.

[gm9]

Originally Posted by Quinlan

Posting because I do not want to be a coastal crab anymore.

SPAM made you a mystail rat. I sure hope you like that.

Edit: lol to your edit.

[thoddy398]

Originally Posted by ramonsantana

I can log in and everthing on game, but i can't get into the game. When i try to enter on my Fae it says i dont have EoF registered on my account. this sux.
I just hope they didn't fk^ my Fae.. OMg i'm going to be mad!

Same here... dont want to play my little halfling but my Fae.

[Madmoxi]

Originally Posted by ramonsantana

I can log in and everthing on game, but i can't get into the game. When i try to enter on my Fae it says i dont have EoF registered on my account. this sux.
I just hope they didn't fk^ my Fae.. OMg i'm going to be mad!

WHOA cowboy, hold your horses, it's a problem they are working on, even if you get to char select its bound to have erroneous info there because the system is having trouble, no need to get uptight about stuff unless you see them say its all fixed and you still have issues....

Until then relax, take a deep breath, in and out, in and out... Thats better now =)

[vernon1974]

Whenever I try to log in it just says the application timed out

[Julievalenzuela]

I was in for about 5 minutes tried to zone and crashed ... back to square 1

[Rizick]

I finally got in about 1:25 EST. Can not sone thru the Fay Portal made it to Qeynos Habour can not zone to Maj'dul both say I dont have the expansion. All of my AAEXP is gone. Didnt have much but if i had 90% or more I'd be major bummed. No clue whats going on these are just my observastions. I'm sure this dosen't help . Rizick

[InsanityFalls]

Just got in, anything dealing with the expansions are busted, it appears. Chat channels are hosed, AA XP is gone, can't log onto my zerker in Steamfont, can't log onto the wizard in Maj'Dul. *sigh*

[simuser]

Direct from http://eq2players.station.sony.com/network_status.vm

At least we are getting an error message now, instead of a no response.



Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.0.59 (Unix) mod_ssl/2.0.59 OpenSSL/0.9.7j mod_jk2/2.0.4 Server at eq2players.station.sony.com Port 80


The servers are up though,
Trace Route
Remote Host Address: eq2players.station.sony.com
Timeout: 10
Delay: 1000
Packet Size: 32
Maximum Hops: 30
# IP Address Host Name Response Time
6 4.68.97.217 so-0-3-0.mp1.detroit1.level3.net 6 ms
7 4.68.128.149 as-0-0.mp2.sandiego1.level3.net 77 ms
8 4.68.112.130 so-8-0.hsa1.sandiego1.level3.net 77 ms
9 63.215.251.130 vl861.sdtermswitch-1.sonyonline.net 78 ms
10 64.37.144.153 vl80.sdtermsw-1.sonyonline.net 96 ms
11 64.37.144.18 vl180.sdt-slb1.sonyonline.net 78 ms
12 64.37.156.38 eq2players.station.sony.com 82 ms

[Azzi]

Login access has been down since 10am EST (7am PST), going on 3.5 hrs now.

I figured it was an unannounced server patch like they usually do weekdays at 10am EST.


I feel naked not having access even though I have other things to work on.

[Sprognak]

Just logged into the patcher.

Looks like it's coming back up

[BulletHole]

I was in for a few... tried to zone and crashed... Letting me in now < crosses fingers > lol

[yutznut]

was also affecting EQ1 earlier this morning

far as I noticed earlier it was
EQ1, EQ2 and anything that hit secure.station.sony.com

thanks for posting the info Scott, very nice of you to take the time.

[Kaglaaz]

Why, oh WHY do these things always happen on my day off. The house is empty (No "entertaining" my wife) and there's nothing on TV... guess I just cruise the messageboards until something gets fixed...

*mutters and grumbles*

[Hollyfia]

Kudoes and a big thank you for taking time to go this way and let us all know~ I was able to finally get on and stay for a short while but like everyone knows already probably, Guild chat is down-I heard problems with Bank and Mail were going on. . .I used my Call of Kelethin and went to Character Select but couldnt get back on.

Anyways, hows your day going ? :P

[InsanityFalls]

What's weird is I'm hearing from people in-game that they can access their AA and what not, but the majority seem to have problems with it. *shrug*

[Sprognak]

I'm now ingame on Naggy

[CarnagePool]

Im in..

it works..now..
They musta replaced the dead hamster..bout frigging time.

[InsanityFalls]

Still doesn't explain why half the people currently in-game can't access anything to do with expansions...

[tamikasipke]

Can't log in with my conju to Klak-Anon/Court of Innovation.. zone not exists...

[FrostDragon]

Forums at SOE getting cooked also cant sign in I get timed out for password in under 5 seconds but forums can still be viewed. I hope they have our Toon backed up.

[Londawen]

I'd like to also express my appreciation for hopping over to an accessible forum to let us know what's going on. I too was chasing hotel firewall settings, etc., before I realized the problem was on SOE's end. Gallenite's message really saved me a lot of futility trying to track it down. :-)

From the symptoms I've been experiencing and others have reported in this form, it sounds like SOE has two separate servers/functions related to logging in - one for authenticating the user via a password, and one for verifying the account and level of access. We've seen the first one go down many times in the past, usually as part of scheduled maintenance activities. These just tell you that there is no login server available. It seems like it's hit-or-miss as to whether you get past this today (perhaps from lots of people trying to hit the login servers because they can't get in?), but once you do, the second function has "forgotten" what level of access you have. That would keep people out of all expansions, forums, eq2players, etc. It might explain the account age of 0 that some users have seen. I'm surprised anyone's able to get in at all - I would have thought that if this second function was down, then noone would be recognized as a paying customer!? I sure hope they have that information backed up and padlocked! Maybe we're all experiencing a Trial of the Isle? :-) Anyway, I sure hope that it doesn't take too long - I don't have that many wife-free nights, and I rely on EQ2 on those days to keep me out of trouble.... :-)

[InsanityFalls]

Well, it seems to be clearing up. I've got my expansion data back, and it seems to be working okay. Just had to give them time...