The trouble actually comes from how SOE has the (good and evil) chat channels setup.
Basically your characters uisettings file saves your window preferences. (where they are, how big they are, and so forth...)
The uisettings file also saves your chat window layout as well as what channels you are a member of aka "joined".
The problem you mention is usually due to saving one characters uisetting file and then loading it to another character that can't access the same chat channels as your other character...
Best way to fix it is to be sure you have my window placements setup as a feature download option.
If so, then simply log in and type /load_uisettings
Then choose one of the two available options that I offer (1024x768 or 1280x1024)
Note: you can be using a screen resolution of 999999x99999999 and my layouts will still work... (Just load one then drag and drop the window to suit you.)
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