It sounds like you are using the old launcher when you see the sentinels fate info. The icon is using the new launcher.
As for the characters missing you are probably set to the EU region instead of the US. To check, select create new character and go through till you choose a server you will not see ab on the list but you will see splitpaw and others.
To resolve this change the region in the top right corner of the launcher on the accept screen.
If this is not the case then you have logged into the wrong account or your account was hacked. To resolve hacking issues you need to contact customer service on a weekday.
Hope this helps,
Silat
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