Or maybe it's a case for /petition, not sure if CS can help you with that though. If the appearance slots are disabled, that likely means the game for some reason thinks your character is too low (limit is lvl 10 or 20, can't remember). There are also limitations on what you can put into appearance slots based on what your "real" equipment is but if you can't even see the tab in the default UI that would not appear to be the issue here.
In any case this is not a custom UI issue, we can't help you there, sorry.
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