Its a known bug, look here :
Quote:
Just to let everyone know, we are aware that some people are experiencing game crashes due to corrupt UI files. When the game crashes you may or may not loose your UI file in the process. Some people are deleting the UI files in an attempt to fix the problem, but this does not always work.
We do have a dev team member working on this right now, and I will do what I can to keep people updated as I learn about the progress. The best thing everyone can do is to contact customer service immediately when this happens. Do not delete your UI files before contacting customer service! The information you provide will help us get to the bottom of this quicker.
Thanks for your help!
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Craig "Grimwell" Dalrymple
EQ2 Community Manager
Sony Online Entertainment
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http://eqiiforums.station.sony.com/e...ge.id=333#M333