Yes I agree with that, Something I forgot to add was I always make the cs as clear as I possibly can and always polite about it no matter what, and add something like "Thank you for your help in advance" after all it's not there fault stuff go's wrong and there always will be bugs...... It's just a pitty there is not a moat rat someplace that is bugged and drops a chest full of gold lol, I dont think I would be in a hurry to report that one if it ever happens
