It seems like if you copy/paste from .txt to .xml then you do have to worry about the apostrophies and other symbols. However, for documents, it can be more useful to do an include instead. By using include it doesn't seem to care about the symbols that are included in the .txt file.
So do you cut/paste from the MSWord doc into a .txt file. Then in the interface you are working with setup the container and when you get to the spot where you are actually including the text, setup the text block but instead of typing text in the block your next statement would be the include.
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