Yeah I'm not sure the "csr" on the online chat is as knowledgable as the people answering petitions in game.. I wanted to find out why I still don't have a server name reward in EQ2 since I got the Station Access Pass and play both EQ and EQ2.. so I used the online chat and the guy tried to tell me you had to have the collector's edition to get the title.. I know for a fact that there are people who have the title in game who do not own the collector's edition.. So I sent in a petition.. they responded indicating there is a known issue with some account types and to wait for further info in a news posting.. So I still don't have the title, I'm just waiting for them to get the issue fixed..
I think the reason Sony has such a bad rep is because of EQ.. I rarely ever needed assistance while playing the game, but of the few times I did, I had both good and bad experiences.. Also when EQ went from having a GM assigned to every server, to a GM farm thing, they really changed the feel of the game.. Anyone remember all the GM events they used to have? Or who your server GM was? I did see a GM event in EQ recently, but it was simply turning people into dragons in Eastern Wastes and having us fight giants..
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