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Originally Posted by trapp1700
GOT IT!!
For others having this problem, it was that the image wasn't flattened. Even though I had only one layer, I'd done "merge visible" instead of "flatten". When I looked at the layer options again, there was still an option for "flatten". Did that, and now it works perfectly!
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Just wanted to say "YOU ROCK"
Thank you for taking the time to post the resolution as I just had the same issue.