There are post on the eq2 forums about this and the fix that have been found for it.
1. Re-install Directx to fix client crashing as soon as you press the Play button on launchpad.
or
2. Re-name the file Journal.Active.xml if your having client crashing when trying to enter the game from the character select screen.
These "both" work as I've had to do both.
Eshaac
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